FAQs

1. Who is Lighthouse Excalibur Insurance Company?

Excalibur National Insurance was started as a Louisiana domiciled property insurance carrier in Louisiana in 2016 with a mission of service to the residents of Louisiana. Lighthouse Property Insurance Corporation acquired Excalibur National Insurance Company on April 30, 2019. The company is now named Lighthouse Excalibur Insurance Company.Lighthouse Property Insurance Corporation is a property insurance carrier with strong Louisiana roots. It’s where the first insurance policy was written when the company launched in 2008. Louisiana is a community that has been served for over 10 years and counting and it’s where Lighthouse is domiciled for regulatory purposes.

For more information on Lighthouse, please visit here.

2. Who do I call if I have a policy question?

All premium payments, questions, and changes should continue to be directed to your agent or the Lighthouse Excalibur customer service team. Our contact information can be accessed here.

3. How do I file a claim?

You can file a claim 24/7 via the Customer Portal or by calling 866.606.0323. For more information on the claims process, please visit our Claims FAQs here.

4. How can I update my mortgage company?

Contact your agent to make any updates to your policy.

5. How can I update my contact information?

You can either submit a request with your agent, or update your information online via our Customer Portal.

Still have a question?

If you can’t find the answers you’re looking for, please contact us directly.

Copyright © 2022 Lighthouse Management, LLC. Website Terms of Use and Privacy Policy. Lighthouse Management, LLC is a licensed MGA representing Lighthouse Excalibur Insurance Company, an admitted property and casualty insurance company authorized to write in Louisiana. Insurance products are issued and underwritten by Lighthouse Excalibur Insurance Company. Insurance coverage is subject to underwriting review and approval. Products may not be available in all states.