At Prepared, we’re committed to providing exceptional service throughout the claim process. Our Concierge Claim Program is available on our Florida homeowner and dwelling fire policies and offers unlimited access to our exclusive contractor network.
Concierge Claim Program
VIP service for every policyholder
No Cost, add anytime:
There is no charge to add this endorsement, and it can be added at any time.
In the event of an All Other Perils (AOP) claim, policyholders will receive a 20% deductible discount. Note: this discount only applies to AOP claims.
All contractors in our exclusive network are fully vetted to meet our high service standards. They are licensed, bonded, insured and guarantee their workmanship for three years.
No up-front payments from the policyholder. Prepared issues the loss settlement check directly to the customer and the pre-approved contractor.
Flexibility & Options:
When you contact us at the first sign of loss, we send out a qualified, pre-approved contractor to perform emergency services in addition to any covered repairs. However, you are not required to use our contractor—we will pay out-of-network at your request based on our contractor’s estimate, though the 20% deductible discount and warranty will not apply.
Service Above All Else:
We conduct monthly training classes for our network contractors to deliver the highest customer satisfaction. Our service standards require contacting you within an hour of first notice of loss and scheduling same day inspections.